Cancellation & Refund Policy | Aadhar Architects

At Aadhar Architects, we pride ourselves on transparent pricing, clear milestone deliverables, and quality workmanship. This policy outlines payment structures, advance design tokens, cancellations, and warranty claims.

1. Milestone-Based Payment Structure

Architectural design and turnkey interior projects are executed through structured milestones:

Milestone 1 (Design Booking Token): Advance consultation, site measurement, initial 2D space planning, and conceptual moodboard presentation.
Milestone 2 (3D Design & Detailed BOQ Approval): 3D photorealistic renderings, material specification finalization, electrical & plumbing schematics, and detailed Bill of Quantities (BOQ).
Milestone 3 (Procurement & Factory Production): Sourcing certified raw materials, modular cabinetry manufacturing, and false ceiling framing.
Milestone 4 (Site Installation & Finishing): Joinery installation, countertop fitting, surface finishing, and electrical/plumbing fixtures.
Milestone 5 (Final Handover & Quality Sign-Off): Deep cleaning, joint inspection, snag list resolution, and handover certificate.

2. Design Token & Advance Payments

The initial design booking token confirms our dedicated architectural design team for your project and initiates on-site laser measurements and CAD floorplans. If cancelled prior to the release of 2D/3D design drafts, the token is refundable subject to a standard 10% administrative and site measurement fee. Once custom 3D architectural renders have been prepared and shared, the token is deemed consumed by professional design hours.

3. Custom Material Procurement & Site Work

Because bespoke furniture, modular kitchen modules, precision glass, and custom millwork are manufactured to specific dimensions, amounts paid toward verified procurement and manufacturing stages cannot be refunded once materials have been cut or delivered to the site.

4. Workmanship & Warranty Coverage

All completed turnkey installations by Aadhar Architects come with standard warranty coverage against manufacturing and installation defects (e.g. modular hardware, hinge mechanisms, and delamination). Any defect reported during the warranty period will be rectified free of charge by our certified trade specialists.

5. Dispute Resolution & Contact

For any payment queries, milestone adjustments, or service escalations, please contact our administrative desk at [email protected] or via WhatsApp at +91 79998 72874.